Troubleshoot lookup service configuration in NSX
There are three things to confirm when troubleshooting the lookup service configuration for NSX. If you haven’t already integrated NSX to SSO, please follow the instructions here.
The first thing to check, is that you have admin privileges. The SSO administrator in vSphere 5.5 and higher is firstname.lastname@example.org. To be safe, I would recommend using this account for the integration, otherwise, confirm that you part of the SSO administrators Group.
If you do not have permissions, you will see the error below:
NSX Management Service operation failed.( Create NSX Manager Solution User at SSO failed. Root Cause: User has no permission. )
nested exception is java.net.UnknownHostException: vc5.vcloud.local( vc5.vcloud.local )
You should confirm your DNS servers as well:
Another thing to check, is that you are using the correct port and that it is open between the NSX Manager and Single Sign-On (no firewall blocking it). For the VCIX-NV, they are using SSO in vSphere 5.5, the port in 7444. If you use the wrong port, or it’s not open, you may see the following.
nested exception is java.net.ConnectException: Connection refused( Connection refused )
nsxmanager> show clock Sat May 2 18:57:17 UTC 2015