Quick stats is not up-to-date in vSphere 5.5, 6.0 and 6.5

May 19, 2015 by: Sean Whitney in: Troubleshooting, vSphere 5.5, vSphere 6.0, vSphere 6.5 3 Comments

This error is very common and is a known issue in VMware support. The issue was resolved in ESXi 5.5b but has been popping up again with customer’s who have upgraded to 6.0. Although there is currently no resolution for vSphere 6.0, The workaround to resolve this issue in both versions is below.

Resolution through vSphere Web Client

Step 1. Log into to the vSphere Web client as a vCenter Server administrator.

Step 2. Navigate to the vCenter Server -> Manage -> Settings -> Advanced Settings

Step 3. Click Edit on the top right, then specify a new key as follows, then click Add

Key: vpxd.quickStats.HostStatsCheck
Value: False

Step 4. Enter an additional key and value pair as follows, then click Add

Key: vpxd.quickStats.ConfigIssues
Value: False

Step 5. Click OK then restart the vCenter Server Service.

Resolution through vSphere Client (c#, thick, vi-client)

Step 1. Log into the vSphere client with an Administrator and navigate to Administration -> vCenter Server Settings

Step 2. Select Advanced Settings and add these two key pairs then click OK

Key: vpxd.quickStats.HostStatsCheck
Value: False

Key: vpxd.quickStats.ConfigIssues
Value: False

If you want to subscribe for updates on a permanent resolution for vCenter Server 6.0, please subscribe to my blog, or subscribe to KB 2061008.

3 Comments

Dennis Estrada - August 6, 2015 - 3:40 pm 223

Thanks for the great walk through. Just wanted to add that “config.” needs to be added as a prefix to the key.

config.vpxd.quickStats.ConfigIssues
config.vpxd.quickStats.HostStatsCheck

Reply

Sean Whitney - August 15, 2015 - 8:24 am 231

Thanks, Dennis!

Reply

Dee Jesus - December 2, 2016 - 9:27 pm 542

Sean,

I’ve set the keys with out “config.”

Now vsphere web Client is hanging. How do i change or add “config.” if nothing comes out of ” manage tab’?

Please let me know if there is a way to fix this.

Thanks
DJ

Reply